TERMS & CONDITIONS
Please read your Vacation Rental Agreement carefully before you begin your vacation. Any monies received by Kihei Kai Rental Assn. LLC (herein referred to as KKRA) for occupancy of Vacation Property indicated the acceptance of the terms of our Vacation Rental Agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental.
RENTER REQUIREMENTS: For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest's invitees, and all discussion regarding reservation, cancellation, and damage policies will be discussed with the Guest, not the Guest's invitees. The Guest understands that the KKRA rents to responsible adults over the age of 21 ONLY.
DOWN PAYMENT/ PAYMENT: A reservation can be made with a $300 down payment paid by credit card when the reservation is made. Full payment is charged 60 days prior to scheduled arrival date. The credit card must have an expiration date that extends beyond your stay. If a reservation is made less than 60 days prior to arrival, full payment is due when the reservation is made. Your Credit Card will be charged if additional cleaning is needed or damages to the premises and/or contents. A $35.00 service charge will be incurred for any return check. We are a Smoke Free Property. A $225 charge will be applied to your credit card for smoking in your unit to cover a Deep Clean. Smoking is not allowed anywhere on the Kihei Kai Property including the parking lot.
BALANCE PAYMENT: If no other payment is received 60 days prior to arrival, we will automatically run the balance on the credit card on file. Balance is due no later than 60 days prior to your arrival date. We can keep the balance payment on the same credit card used for the initial payment or you can call with a different card. A check or money order must be received at least 60 days prior to your arrival. Please send your check or money order with a signed copy of the rental agreement.
Make check payable to: KKRA
Upon departure please be sure that all doors and windows are secured, air-conditioners and fans are turned off, garbage is emptied and dishes are clean. Housekeeping will be in at 11:00 to wash all linens and clean your condo.
As a condition to the rental of all KKRA Properties, KKRA reserves the right to charge the Guest’s credit card for any and all uncovered Guest/Invitee caused losses and damages sustained to the Vacation Property throughout the duration of their period of occupancy. In the event of any uncovered Guest/Invitee-caused loss or damage to the Vacation Property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, KKRA is hereby granted the right to charge the Guest's credit card. An itemized statement outlining all associated costs will be sent via regular or electronic mail to the address submitted by the Guest at such time as the reservation was booked. By written or electronic endorsement of this Agreement, the Guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.
UPON ARRIVAL: Take a look around the condo. If there are concerns or issues with your rental property, please immediately contact our office 808-891-0780 (leave a message if there is no answer).
EMERGENCIES/ MAINTENANCE: In the event of a problem getting in the condo or if there are problems with condition or functionality of the condo, please immediately contact the Management at 808 891-0780 and leave a voice mail. If it is after office hours we will make every effort to return your call as soon as possible. If we do not promptly return your call and it is an urgent situation, you may call the after hour emergency number 808 268-2202. Otherwise, you will be contacted during normal business hours.
ARRIVAL TIME: Check in is at 3 pm.
DEPARTURE TIME: Check out is at 11 am. Your prompt departure is appreciated so we can prepare the condo for any incoming guests. Late departures must be pre-arranged and will be charged an additional nightly rate.
CANCELLATIONS: Cancellations will be charged $200 if made up to 60 days before arrivals. You can reschedule up to 60 days before your arrival at no charge. Cancellations or reschedules made with less than 60 days’ notice will result in 100% loss of all payment. If we can replace your reservation and re book the dates, you can credit your full payment toward a future reservation, or we will refund 90% of the total payment. This loss can be avoided if Travel Protection Insurance was purchased and the reason for cancellation is covered under the travel insurance policy.
POWER/ WEATHER RELATED CANCELLATION: KKRA does NOT issue refunds due to acts of nature such as: weather, road conditions, power outages or forest fires, but Travel Protection Insurance does provide some protection against these instances. If the property is uninhabitable due to such circumstances and you did not purchase insurance, reservations can be rescheduled for future dates within one year of the reservation date.
VACATION RENTAL INSURANCE: KKRA offers Trip Cancellation and Travel Insurance. The plan is optional, but we strongly recommend it. In case of unforeseen events, this insurance helps protect your vacation investment. IF YOU CHOOSE NOT TO PURCHASE THIS COVERAGE, NO REFUNDS WILL BE GIVEN WITHIN THE 60 DAY PERIOD. The insurance premium, 7% of the total, is non-refundable and non-transferable. For more information please visit kiheikai.rentalguardian.com.
CHANGE IN NUMBER OF GUESTS/CONDUCT OF GUESTS: Guest(s) agrees that more than the number of people (4) stated on the reservation shall not occupy the premises. Unauthorized people at the condo at any time will result in a double charge for each additional guest or a maximum occupancy charge (whichever is more). The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis - please contact KKRA for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the condo can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.
CLEANING FEE(s): A non-refundable cleaning fee is required with all reservations. This fee is for our housekeepers who dust, vacuum, sanitize, clean linens and towels, and remove refuse from the property. Guest(s) are required to follow all check out procedures detailed in this agreement and leave the property in the same general and good habitable condition it was in when the Guest(s) arrived. Undue and/or unreasonable cleaning of the condo shall be charged to the Guest's/Cardholder's credit card as an Additional Cleaning Charge at a rate of up to $45/hour, with a one hour minimum. This also applies to the property exterior, grounds and BBQs.
CLEANING REQUIREMENTS: A starter supply of expendable supplies such as paper goods and soap is provided; please bring additional if you feel this will not be adequate. Basic cleaning supplies are stocked to do your own cleaning during your stay. Housekeeping is not provided during your stay unless previously arranged. Failure to comply with pre-departure cleaning requirements resulting in excessive cleaning will be charged to your credit card at $45/hour, with a one-hour minimum:
1. Place soiled towels in the bathtub.
LINENS & TOWELS: Bath towels, sheets, pillows, blankets and beach towels are provided. DO NOT take other linens aside from Beach Towels outside. Extra sheets and towels are provided. There are laundry facilities available from 8-10AM and after 2:00 PM at the resort. $1.25 for wash and $1.25 for dry with quarters. The laundry room will be locked at 8:00 pm. Be sure to remove all items from the washers and dryers.
SMOKING: We are a smoke free resort. No smoking of any sort or vaping are allowed anywhere on our resort property. When there is evidence of smoking in the unit or on the lanai you will be charged $300 for a deep cleaning of the unit. This policy is strictly enforced.
PLUMBING: Do not put any feminine products in the toilet. The toilets are water-saving models and don't have a strong flush - limiting the amount of toilet paper used will help prevent a clog. Plungers are provided if a clog occurs. Please do not pour grease down the drain.
INTERNET & PHONE CALLS: All our condos have free WIFI and some properties are equipped with a telephone for local calls.
PETS: Pets are not allowed. We have 4 working cats - Smoky (Gray with stub tail has been here for approximately 15 years, Squeaky (Gold), Kolina (Black) and Kula (Fluffy Gold). The management cares for the cats. Please do not feed them or allow them in your condos or they will not do their jobs.
Pool: An adult must always accompany children under 14 within the pool gate.
LEFT ITEMS: Please check carefully for belongings before you leave. Left items can be mailed to you if requested and you will be charged shipping costs plus a $10 service fee. KKRA is not responsible for lost or stolen items.
RIGHT OF ENTRY: Guest(s) agree that KKRA reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate, or to show the property to prospective purchasers or guests (in which case prior notification will be given).
SECURITY & SAFETY RISKS: ALWAYS LOCK DOORS AND WINDOWS WHEN YOU LEAVE THE CONDO! When you rent the condo, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the condo. This code is changed with every guest. Guest is responsible for lost key replacement costs. Children are welcome, but there are conditions in and around the condo that may pose hazardous to them, as well as to adults, such as the ocean, pool and stairways. KKRA does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard.
INDEMNIFICATION & HOLD HARMLESS: While KKRA and its Property Owners strive to maintain their Condos in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the Kihei Kai Property structures and premises at their own risk. Kihei Kai and its Property Owners shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, BBQs furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the Vacation Properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the Vacation Property and/or its contents. Kihei Kai and its Property Owners shall not be held liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the Vacation Property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to forever hold-harmless and indemnify Kihei Kai and its Property Owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the Guest(s) use of the property.